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FAQ

FREQUENTLY ASKED QUESTIONS

Still have questions? Read some of the answers to our highly asked questions!

HOW LONG DO THE FLAMES LAST?

The colored flames last 55 minutes, based on a customer average. Usually between 45 minutes to 1 hour.

HOW MANY PACKETS SHOULD I USE?

One to three packets per fire. If you plan on having multiple fires, we recommend getting the 50 or 100 pack.

CAN I COOK FOOD OVER THE FIRE?

Although there isn't any extra smoke or odors, we don't recommend cooking anything over the fire while magical flames is in use.

DOES IT WORK WITH GAS/PROPANE FIRES?

Magical Flames forges colored flames in any wood-burning fire. If your gas or propane fire contains wood, your good!

HOW DO I CONTACT SUPPORT?

We'd love to help answer any questions you might have! Please email support@magicalflames.com or call us at 1+ (800) 523-1256.